Frequently Asked Questions
The industrial guide to irregulars, sizing, and savings.
What does 'factory irregular' mean?
Factory irregulars are brand-new items from major manufacturers that have minor cosmetic imperfections—like a slight color variation, small stitching irregularity, or sizing that's slightly off-spec. These flaws don't affect durability or performance, but they prevent the item from being sold at full retail price. Your gain!
Are irregular items defective?
No! Irregular items are not defective. They're fully functional garments that simply don't meet the manufacturer's strict cosmetic standards. Think of it like buying a slightly dented can of soup—the contents are perfectly fine.
Are your products authentic?
Yes, 100%. We only sell authentic gear from trusted brands like Red Kap, Dickies, Bulwark, and Reed. We do not sell counterfeits or knock-offs. Our items come directly from authorized factory channels.
How do I know what condition my item is in?
Every item on our site is graded and described. Check our Grading Guide for detailed explanations of each condition level. Most of our inventory is 'New Irregular,' meaning it has never been worn but has a minor cosmetic flaw.
Do you offer bulk or volume discounts?
Absolutely. We specialize in outfitting teams and crews. If you're looking to purchase 50+ items, please contact our bulk sales team at [email protected] or call us at (843) 438-5199 for a custom quote.
Can I pay with a Purchase Order (PO)?
We currently accept all major credit cards and PayPal through our secure checkout. For established business accounts and orders over $1,000, we can process Purchase Orders. Contact us to set up a business account.
How does sizing work for irregular items?
Most irregulars are true to their labeled size. Occasionally, an item may be marked irregular because it's slightly larger or smaller than spec (usually within 1/2 inch). When this is the case, we note it in the product description. Check our Sizing Charts for brand-specific measurements.
Do you offer returns?
Yes! We have a 30-day return policy for unworn items that don't fit. However, we cannot accept returns based solely on cosmetic irregularities that were described in the listing. See our full Return Policy for details.
How long does shipping take?
Most orders ship within 1-2 business days. Standard shipping typically arrives in 3-7 business days depending on your location. Expedited options are available at checkout.
How can I contact customer service?
You can reach us by phone at (843) 438-5199 or email us at [email protected]. We typically respond to emails within 1 business day.
Helpful Resources
Still Have Questions?
Our team of workwear experts is ready to help you find the right fit for your crew.